10th Edition  Conference

Annual Optimizing Contact Centres Summit

In today’s digital era, customer expectations are changing every day. The expectations are mainly shaped by advanced technology and they pretty much depend on previous experience with other companies and industries. Different generations are looking for different added value as they are aware of having a choice. It focuses on Chatbots capturing the data from interactions for further analytics, Digital transformation of the contact centre to achieve personalisation, Cost reduction through self-service, Boosting agent performance and productivity with recognition, Building and omnichannel contact centre, Effective social care and etc.


09:00 AM-06:00 PM (expected)
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upto 100 DelegatesEstimated Count

Category & Type

IT & Technology


01-03 Oct 2019 Interested

Frequency Newly Listed

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Allan Lloyds Slovakia

Renowned 62 events listed
48.208000 16.374000

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Vienna, Austria

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