CCMA Members Forum

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. The team at Lilly Global Business Solutions, look to to standardize, generate efficiencies and ‘add value’ to all processes they undertake. In addition to standardizing, they harmonize where necessary, so that all processes are agile to meet the nuances of different markets. An optional 15 minute tour will be available for those who would like to see apects of the Lilly GBS wellbeing programme on campus including gym, wellbeing room, innovation spaces and new Le Chéile restaurant/multi-functional space. The Customer Contact Management Association is the leading industry association for the promotion and development of the contact centre industry in Ireland.