CEM & Telco Digital Transformation Latin America

Digital Transformation is no longer an option. Operators need to snatch digital opportunities and reinforce their positions by moving from communication service providers to digital service providers Telcos have had a challenging time in recent years. The industry has experienced several disruptions and should reinvent itself in the digital age. How does customer experience impact transformation. CEM in telecoms is essential to digital transformation and will boost efficiency and agility, enabling them to grow beyond core with content, video, IoT, Cloud, Advertising and Big Data, among other services.