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24 - 25 Mar 2015

Customer Experience in Financial Services Nordics

Radisson Blu Royal Hotel, Copenhagen, Copenhagen, DenmarkGet Directions

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The Customer Experience in Financial Services Nordics, organized by the Marketforce will take place from 24th March to the 25th March 2015 at the Radisson Blu Royal Hotel, Copenhagen in Copenhagen, Denmark.

Average post reach is 134664 users. Start networking today!




09:00 AM-06:00 PM (expected)
Not Verified

Entry Fees

Paid Ticket Starts from 1931 EUR View Details

Estimated Turnout

100 - 500
Based on previous editions

Event Type



Mar 2015
+1 more edition

Frequency Annual

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Frequently Asked Questions Contact Organizer

What type of products / services will be showcased in the event?
Real Estate & Property,Advertising etc. are some of the products / services to be showcased in Customer Experience in Financial Services Nordics.

Can I get a list of speakers participating in the event?
There are approx 11 speakers participating in this event. To get the list of speakers, please visit our website or to get the list on mail, register at the link .

Can I get a list of exhibitors participating in the event?
To get the exhibitor list on mail register at the link .

What is the entry fee for the event?
Entry at Customer Experience in Financial Services Nordics starts from 1931 EUR and cost up to 2181 EUR. It is 1931 EUR for Financial Institutions (Standard rate), 2181 EUR for Standard Rate (Standard rate).

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Schedule & Agenda

All Days Day 1 Day 2
Tue, 24 Mar 09:00 AM - 09:05 AM
Welcome address from Juliet Knight, Director, Marketforce
Tue, 24 Mar 09:05 AM - 09:10 AM
Chairmanu2019s opening remarks
Peter NordgaardPeter NordgaardGroup Chief Financial OfficerBerlingske
Tue, 24 Mar 09:10 AM - 09:30 AM
Keynote Address Inspiring customer delight: how to stand out from the crowd
Patrick BerganderChief Executive OfficerCodan & Trygg-Hansa/RSA Scandinavia
Tue, 24 Mar 09:30 AM - 09:50 AM
Responding to evolving needs: how to keep pace with customers
Mike CottleMike CottleHead of Sales & Marketing, Digital BankingNordea
Tue, 24 Mar 09:50 AM - 10:10 AM
Exceeding the clientu2019s expectations
Jesper NygaardJesper NygaardPartnerJLT Group
Tue, 24 Mar 10:10 AM - 10:30 AM
Safe and secure: delivering a world-class fraud protection experience
This presentation will explore how to create a lasting impression from the most influential touchpoint in the entire customer lifecycle.Gareth...continue reading
Tue, 24 Mar 10:30 AM - 11:00 AM
Leaderu2019s Forum Excellence in customer experience
Making the most of digital: where do the new opportunities for customer engagement lie?How are customer expectations evolving and what does th...continue reading
Tue, 24 Mar 11:00 AM - 11:30 AM
Tue, 24 Mar 11:30 AM - 11:50 AM
The digital customer journey
What are the key frustrations customers face online and how can these be avoided?How can the right balance be struck between security and cust...continue reading
Tue, 24 Mar 11:50 AM - 12:10 PM
Using mobile to deliver a more personalised customer experience
What do customers want from mobile financial services? To what extent does the screen size and usage pattern limit what can be done?Will table...continue reading
Tue, 24 Mar 12:10 PM - 12:30 PM
Case Study mBank: embracing the digital journey
mBank has been one of the first movers in embracing the possibilities that being a truly digital bank brings. Accenture will present the mBank...continue reading
Tue, 24 Mar 12:30 PM - 12:45 PM
Tue, 24 Mar 12:45 PM - 01:15 PM
Panel Discussion Evaluating the significance of growth of aggregators
What has been the impact of aggregators in the Nordic region to date and how is that likely to evolve?What lessons can be learnt from the UK e...continue reading
Tue, 24 Mar 01:15 PM - 02:30 PM
Lunch hosted by Accenture
Tue, 24 Mar 02:30 PM - 02:50 PM
Optimising services based on customer insight and feedback
Anna SimonUser Experience ManagerSEB
Tue, 24 Mar 02:30 PM - 02:30 PM
Roundtable One
Morten OlsenHead of Branch Network & ATM Development, Retail BankingNordea
Tue, 24 Mar 02:30 PM - 03:15 PM
Roundtable Two
Annkristine Wuopio-MogestedtChief Claims OfficerFolksam
Tue, 24 Mar 02:50 PM - 03:10 PM
Case Study
Cu00e9dric PitiotCommunity ManagerLeroy Merlin
Tue, 24 Mar 03:10 PM - 03:15 PM
Tue, 24 Mar 03:15 PM - 03:45 PM
Tue, 24 Mar 03:15 PM - 03:45 PM
Tue, 24 Mar 03:45 PM - 04:05 PM
Realise the potential of an omnichannel approach: get the complete picture of your customers
Stacey SmallStacey SmallManager u2013 Business Development, APAC, Nordics & UKSopra Banking Software
Tue, 24 Mar 04:05 PM - 04:25 PM
Gaining an accurate picture of the customer experience u2013 using the right metrics
Exploring the relative merits of different metricsTo what extent do you need standardised measurements to benchmark effectively?How can you be...continue reading
Tue, 24 Mar 04:25 PM - 04:35 PM
Tue, 24 Mar 04:35 PM - 05:05 PM
Mobile Voting Evaluating measurements: how can we best understand and enhance the CX?
Delegates will vote on their mobile devices on a variety of questions focused on how to make best use of metrics to understand and improve cus...continue reading
Tue, 24 Mar 05:05 PM - 05:25 PM
Keynote Address
Hu00e5kan NybergChief Executive OfficerNordnet Bank
Tue, 24 Mar 05:25 PM - 05:30 PM
Tue, 24 Mar 05:30 PM - 05:30 PM
Chairmanu2019s closing remarks and end of day one, followed by drinks reception in central Copenhagen
Wed, 25 Mar 09:30 AM - 09:50 AM
Towards a truly omnichannel customer experience
What is omnichannel and how can it benefit customers?How mature is the industry in its push towards omnichannel?Linking digital to physical se...continue reading
Wed, 25 Mar 09:50 AM - 10:10 AM
The evolving role of contact centres in a multichannel environment u2013 service or proactive sales?
The evolving role of contact centres in a multichannel customer value propositionChanging from reactive service to proactive sales How has ...continue reading
Wed, 25 Mar 10:10 AM - 10:40 AM
Mobile Voting Engaging and interacting with customers across multiple channels
Delegates will vote on their mobile devices on a variety of questions relating to customer behaviour and the customer experience in a multicha...continue reading
Wed, 25 Mar 10:40 AM - 11:00 AM
Keynote Address
Glenn Su00f6derholmGlenn Su00f6derholmHead of Corporates & Institutions, Member of the Executive BoardDanske Bank
Wed, 25 Mar 11:00 AM - 11:05 AM
Wed, 25 Mar 11:05 AM - 11:35 AM
Registration & morning refreshments
Wed, 25 Mar 11:35 AM - 11:55 AM
Building a full picture of the customer
Creating a single customer view: overcoming the challenges of pooling data from multiple sourcesWhat can third party and social media data add...continue reading
Wed, 25 Mar 11:55 AM - 12:15 PM
The connected world demands innovation
The connected world has created huge potential opportunities and created an equal number of risks and threats to organisations not fully embra...continue reading
Wed, 25 Mar 12:15 PM - 12:05 PM
Using analytics to shape the customer journey
How can predictive analytics be used to anticipate customer needs and preferences?Targeting communications: sending customers the right inform...continue reading
Wed, 25 Mar 12:35 PM - 12:55 PM
Case Study SAS EuroBonus: creating a highly personalised loyalty programme
SASu2019s EuroBonus programme is the premier loyalty and frequent flyer programme in the Nordics, offering customers a wide range of services ...continue reading
Wed, 25 Mar 12:55 PM - 01:05 PM
Wed, 25 Mar 01:15 PM - 02:05 PM
Lunch hosted by Tata Consultancy Services
Wed, 25 Mar 02:25 PM - 02:45 PM
Case Study UniCredit Bulbank: creating a frictionless customer experience in the branch
The u2018Branch of the Futureu2019 in Sofia is designed to make customers feel special at every stage of their branch journey. It includes rat...continue reading
Wed, 25 Mar 02:45 PM - 03:05 PM
Case Study Jyskebank.tv u2013 when you canu2019t rely on the media, you have to become it!
Over the past few years, Jyske Bank has established its own TV station and transformed its Communications Department into an in-house brand ne...continue reading
Wed, 25 Mar 03:05 PM - 03:25 PM
Case Study Mobile wallets u2013 the strategic options for banks
The once-exclusive relationship banks have with their customers is under threat from the surge in popularity of mobile wallets. With many div...continue reading
Wed, 25 Mar 03:25 PM - 03:55 PM
Panel Discussion
The convergence of digital and physical: what will branches of the future look like?How can companies best determine what content and interact...continue reading
Wed, 25 Mar 03:55 PM - 03:55 PM
Chairmanu2019s closing remarks and end of conference

Visitor Ticket Price

1931 EURFinancial InstitutionsStandard rate
2181 EURStandard RateStandard rate

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Hammerich 1, 1611 Copenhagen V

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