Customer Experience Summit NSW

Customer Experience Summit NSW is at the very top of everyone’s priority list – from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer opportunities to improve the CX and deliver sustainable competitive advantage. The Customer Experience Summit will take a fresh look on a very topical subject. Key topics to be discussed– How to yrour understand your customer, utilize customer data, design your CX journey, build a customer concentric culture, realign skills to support CX, holistic approach to CX, abd etc.