Customer Service Excellence

"Tools & Techniques for Customer Retention"
Customer Service Excellence is a platform to learn from best practice examples on how to use Social Media to create meaningful, compelling, and enduring relationships with Customers, develop tools and techniques that will consistently build value and enhance both the customer's experience and also the organization's profits, gain invaluable insights into the workings of the customer's mind; how influence works and understand the science of persuasion, understand which activities add value and which destroy it, and understand and be able to exploit, the relationship between Price, Quality and Value.