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1st Edition Conference

Integrating Customer Experience and Digital Strategies

26 Oct 2018
The Westin Mumbai Garden City, Mumbai, India

About Followers 7 Reviews Exhibitors Photos 5 Speakers 11 Travel Deals
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"Moving from touchpoints to delightful customer journey"
80% of customers buying decisions by 2020 will be based on the experience they get not on the basis of Price or Product. Customer Experience and Digital Transformation is at the top of every business’s priority list. It concerns the CEO to the CMO and even the CIO. Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring your CX Strategy is as powerful as possible in a competitive and digital landscape. To be a leader in the field of customer experience it is necessary to have the right culture, to listen to the market and to harness the power of digital. It is crucially important to discuss these issues together in order to share in-depth insight and knowledge to generate tools and methodologies to implement change.

Highlights

  • Differentiate your brand through Digital Innovations in your CX
  • Design Customer Journey to increase customer success through agile processes
  • Identify preferences and strategies for Omni Channel CX

Timings

8:30 AM - 5:30 PM Business Hours

Entry Fees

Paid Ticket Starts from 15000 INR View Details

Participants

80
Delegates

2 Exhibitors Estimated Count

Category & Type

Conference
Banking & Finance
IT & Technology

Editions

26 Oct 2018 1st Edition


Frequency Annual

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Organizer

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Transformance Forums Top Rated

India 51 Total Events / 1 Upcoming Event

User Community [ Users who have shown interest for this Event ]

Sandeep Raut

Sandeep Raut

Founder & CEO at Going Digital

Mumbai, India
priti

priti

Manager at BTVI

Mumbai, India
Fuckfuck

Fuckfuck

3afshagy at Alkersh

Madinet Nasr an Nobah, Egypt
YOGESH MANGALDAS BHANSALI

YOGESH MANGALDAS BHANSALI

CEO-IT at UCO BANK

Mumbai, India
dr anjali singh

dr anjali singh

Assistant Professor at manav rachna international institute of research and studies

Faridabad, India
Keelie Fitzgerald

Keelie Fitzgerald

Digital Marketing Lead at Odessa

Bengaluru, India
Manas Padhye

Manas Padhye

Sr Manager Product Development (R&D and IT) at Zicom Electronics Security Systems Ltd.

Mumbai, India

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Speakers

Speaker
Ajay Nambiar

Ajay Nambiar

Executive leadership in Service Excellence & Quality, CX, Chair/Jury member/Speaker/Panelist... India
Speaker
Amogh Dusad

Amogh Dusad

Head - Digital Products, SETSony Pictures Network India
Speaker
Ashish Bajpai

Ashish Bajpai

OYO | Unilever | Hiring for Project Associates and Project... Gurgaon, India
Speaker
Chandramouli Venkatesan

Chandramouli Venkatesan

Digital Lead - Asia India
Speaker
Chetan Dixit

Chetan Dixit

Heading Business Intelligence and Building Data products at Ola... India
Speaker
Kayzad Hiramanek

Kayzad Hiramanek

Executive Leadership in Operations, Customer Experience, Technology and Organization... India
Speaker
Rahul Rajpal

Rahul Rajpal

Head Of Customer Experience at Google Gurgaon, India

Schedule & Agenda

Fri, 26 Oct 09:30 AM - 10:00 AM Keynote
Cultural and Organizational shifts in Mindset CX + EX – Why, What and How?
The biggest fundamental challenge in achieving great Customer Experience is having the right culture within the organization. Your employees' ...continue reading
Kayzad Hiramanek
Kayzad Executive Le..
Fri, 26 Oct 10:00 AM - 10:30 AM Session
Powering Your Organization for Change
The biggest fundamental challenge in achieving great Customer Experience is having the right culture within the organization. Your employees' ...continue reading
Saurabh Kalra
Saurabh Kalra Strategy & I..
Sundar Sattanathan
Sundar Head - Digit..
Fri, 26 Oct 10:30 AM - 11:00 AM Session
Deconstructing the CX Strategies
•The art of working Backwards•The Need for CX Introspection•Getting Started on the Right Foot: So, how can organizations begin sharpening thei...continue reading
Sundar Sattanathan
Sundar Head - Digit..
Fri, 26 Oct 11:45 AM - 12:15 PM Session
Reaching the stage of Customer Delight: Core pillars
Effective customer experience management has become the Holy Grail of global businesses, as experience is the biggest business differentiator ...continue reading
Ajay Nambiar
Ajay Nambiar Executive le..

Visitor Ticket Price

15000 INRDelegates Integrating Customer Experience and Digital Strategies
19.172805 72.860717

Venue Map & Directions

map of The Westin Mumbai Garden City

The Westin Mumbai Garden City

International Business Park Oberoi Garden City Goregaon East Yashodham Goregaon East Mumbai Maharashtra 400063
India

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