Dealing with Difficult People

"Strategies, tips and techniques for fighting frustration in the workplace"
Dealing with Difficult People gives the attendees concrete techniques for dealing with difficult people in the workplace and at home. It provides specific strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow the attendees to approach their job with more enjoyment and their coworkers with greater confidence.