Dealing with Difficult Situations and People

If you’re like most people, you want to avoid conflict and potentially stressful situations. We all do — it’s human nature. And while nobody .. Read more enjoys dealing with difficult situations or people, the more confident you are handling them, the less stressful they become. Gain the confidence you need when you sign up for Dealing With Difficult Situations (and People). This 1-hour webinar provides you with the best practice strategies recommended for difficult conversations. You’ll learn the expert communication skills critical for advancing your career — regardless of what field you’re in. Some of the highlights we’ll cover include…From angry to agreeable — the no-stress method for tackling any complaint that comes your wayHandling disagreements — your most powerful tool and the foolproof 5-step strategy you’ll turn to every timeHow to manage difficult people and office gossip with a classic exerciseThe 4 rules you need to follow when delivering bad newsWhen it’s best to say nothing, how to say “no” diplomatically and more!