APQC has witnessed more than one thriving knowledge management (KM) program crash and burn after taking its eye off foundational capabilities. .. Read more That’s why we repeatedly harp on the need to measure the progress (or backsliding) of your KM program, as well as the health and impact of your KM tools and approaches. And given the rate of change over the past year, there has never been a better time to take your KM program in for an evaluation and tune-up. You’ll also be introduced to APQC’s new and improved KM Capability Assessment Tool, which is both easier to use and provides faster, more objective feedback on the state of your KM capabilities and program development. Our goal is for you to walk away with a concrete plan for KM measurement and an understanding of the methodologies and tools available to you. APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement.
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