"Cx strategies for touch less tomorrow" Digitization of the customer experience is a necessary complement to the overarching marketing strategy with the increasing touchpoints of a customer ..
on the digital ecosystem. More consumers than ever turned online, including baby boomers and traditionalists who had previously only engaged offline. However, to secure customer attention and spend, marketeers must reimagine their customer experience. Purchasing priorities have shifted and buying behavior has changed pushing customer expectations to an all time high. What was earlier considered as a good customer experience is table-stakes today. At this year’s edition of Global CX Summit, we will continue to connect with our customer experience community to come together, share ideas and learn how to navigate the contemporary challenges. This 3rd Edition of Global CX Summit will bring together 250+ CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics etc.
Understand how you can use data to derive value and refine customer loyalty
Explore employee engagement strategies to drive efficiency & consistent experiences
Gain insights on latest technologies and solutions to improve your CX strategy and delivery