Bots and the Future of Customer Experience

Emerging technologies, like AI-powered chatbots, are helping organizations provide quicker resolutions and simplify the job of a customer service .. Read more agent. The reciprocal relationship between humans and technology is critical to success. Our Bots and the Future of Customer Service Virtual Event brings together all three levels of government across Canada to explore how future-facing government departments and agencies are using chatbots to enhance their CX, decrease wait times and increase capacity for their teams to focus on exciting work by eliminating repetitive tasks. Join us to explore the latest trends, hear relevant case studies, examine what works well and discover learnings to leverage in your own work.