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01 Sep 2021 • 

Webinar: Emotions in the B2B Customer Experience

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Estimated Turnout

upto 100
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Based on previous editions

Editions

Sep 2021
+1 more edition

Frequency

Annual
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Emotions in the B2B Customer Experience will look at what emotions are, how they feature in the B2B customer experience, and how you can use insight .. Read more to help you understand and manage them. It's now widely accepted that emotions drive decisions, which means that if you want to understand customers you have to make sure that your insight is equipped to access their emotions. Perhaps surprisingly, this applies just as much to B2B customer relationships.

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