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04 Mar 2021Ended

How to Maximize QM Program Benefits on Coaching

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upto 100
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Based on previous editions

Editions

Mar 2021

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Not Available
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Contact centers have performed quality management (QM) and coaching in the same manner for more than 30 years; agent opportunities are manually .. Read more identified by a QM specialist who notifies their supervisor and sends appropriate coaching sessions to improve the agent’s performance. This was a good approach in the past but does not scale and is not cost effective in today’s high-volume contact centers. The digital transformation is ushering in an automated approach to QM, one that scales and meets the needs of a technologically savvy generation. Lorem ipsum dolor sit amet, consectetur adipisicing elit. Voluptate aperiam, est temporibus esse quisquam incidunt reprehenderit veniam mollitia inventore voluptatibus non assumenda tempora, dolorum fugit modi quam a magni, maxime.

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