04 Mar 2021Ended

How to Maximize QM Program Benefits on Coaching


Estimated Turnout

upto 100
Based on previous editions


Mar 2021


Not Available
Claim event to edit details

Contact centers have performed quality management (QM) and coaching in the same manner for more than 30 years; agent opportunities are manually .. Read more identified by a QM specialist who notifies their supervisor and sends appropriate coaching sessions to improve the agent’s performance. This was a good approach in the past but does not scale and is not cost effective in today’s high-volume contact centers. The digital transformation is ushering in an automated approach to QM, one that scales and meets the needs of a technologically savvy generation. Lorem ipsum dolor sit amet, consectetur adipisicing elit. Voluptate aperiam, est temporibus esse quisquam incidunt reprehenderit veniam mollitia inventore voluptatibus non assumenda tempora, dolorum fugit modi quam a magni, maxime.

  • Share your Experience
  • Organizer
Logo Follow Company

NICE Systems

USA26 Total Events / 1 Upcoming Event

More Events From The Organizer