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3rd Edition
29 - 30 Aug 2024

Customer Service Symposium 2024

Conference
Chartwell Castle Events Venue, B&B & Restaurant, Johannesburg, South AfricaGet Directions
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"Crafting Women Leadership in CX CUSTOMER SERVICE SYMPOSIUM"
Customer Service Symposium is an annual roadshow that started in Cape Town on the 7th and 8th of August 2023, which consists of different topics. These topics have been earmarked to ensure that the various professionals within the Customer Service and Customer Experience arena are able to be upskilled. The next event will take place on the 29th and 30th of August 2024. You will find more info in the Agenda

Highlights

  • 60 Minute Workshops on Day 1 and Day 2 (Which you can choose from)
  • 30 Minute Wellness Session
  • Gala Evening "A Night with Tina Turner"
  • Popular among visitors for

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Timings

7:00 AM - 6:00 PM (General)

Entry Fees

Paid Ticket Starts from 2500 ZAR View Details

Estimated Turnout

200
Delegates

10 Exhibitors

Event Type

Conference

Editions

Aug 2024 Interested


Frequency Bi-annual

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Phoenix Corporate Events Top Rated South Africa1 Upcoming Events
EditionAug 2024

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Schedule & Agenda

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All Days Day 1 Day 2All TypesRegistrationOpening CeremonyKeynoteNetworkingSessionLunchBreakClosing Ceremony
Thu, 29 Aug 07:00 AM - 08:00 AM Registration
Registration
Thu, 29 Aug 08:15 AM - 08:30 AM Opening Ceremony
Evolving CX Excellence through the Speed of Trust
It emphasizes the crucial role of TRUST in customer experience (CX) excellence and highlights the importance of educating, aligning, and em...continue reading
Linda Remke
Linda Remke Founder and Owner at EVEOLVE and HelloCoach
Thu, 29 Aug 08:30 AM - 09:00 AM Keynote
Sponsor Keynote
(TBA)
Thu, 29 Aug 09:00 AM - 09:30 AM Keynote
How AI empowers brands to deliver personalised, seamless CX journeys that foster loyalty and satisfaction
(TBA)
Antonia Oakes
Antonia Oakes Executive :Customer Experience, Old Mutual In..
Thu, 29 Aug 09:30 AM - 10:00 AM
How AI empowers brands to deliver personalised, seamless CX journeys that foster loyalty and satisfaction
(TBA)
Dave Hobbs
Dave Hobbs Head of Customer Success: CX Experts
Thu, 29 Aug 10:00 AM - 10:15 AM Networking
Network Break
Thu, 29 Aug 10:15 AM - 10:45 AM Keynote
The impact of Motherhood in the Business
(TBA)
Kamani Naidoo
Kamani Naidoo Managing Director and co Founder of SKAI (Pty..
Thu, 29 Aug 10:45 AM - 11:15 AM
The impact of Motherhood in the Business
(TBA)
Shaun Naidoo
Shaun Naidoo (Co-Founder and Account Director at SKAI (Pty..
Thu, 29 Aug 11:15 AM - 12:15 PM Session
Power Hour Session
Thu, 29 Aug 12:15 PM - 01:30 PM Lunch
Lunch
Thu, 29 Aug 01:30 PM - 02:00 PM Keynote
Sponsor Keynote
(TBA)
Thu, 29 Aug 02:30 PM - 03:00 PM Keynote
Dimensional Deal-Making: The Art of Negotiation
- How to create a irresistible deal for your customers.- Understand the power of a positive persuasion.- Overcome your custom...continue reading
Landi Jac
Landi Jac Chief Executive Officer: the Circle of Excell..
Thu, 29 Aug 03:30 PM - 04:00 PM
Dimensional Deal-Making: The Art of Negotiation
(TBA)
Professor Adré Schreuder
Professor Adré Schreuder Professor Coach & Author: Schadré Consulting
Thu, 29 Aug 04:00 PM - 04:30 PM Keynote
Daily Pressure how women's mental health plays a pivotal role in the success of an organization
- The great reset: Mind Shift & Alignment. (Growth Mindset and Leadership Mentally).- Women in Leadership: Essentials for long-term ...continue reading
Dr (HC) Yolanda Petersen
Dr (HC) Yolanda Petersen Chief Executive Director of [beget] Group
Thu, 29 Aug 04:30 PM - 05:00 PM
Daily Pressure how women's mental health plays a pivotal role in the success of an organization
(TBA)
Nadia Solomon
Nadia Solomon Head of Customer Experience: Vumatel
Thu, 29 Aug 05:00 PM - 05:30 PM Session
Wellness Session
Time to receive your free massage 
Thu, 29 Aug 05:30 PM - 06:00 PM Break
Light Break (Sound Check)
Fri, 30 Aug 07:30 AM - 08:30 AM Registration
Registration
Fri, 30 Aug 08:15 AM - 08:30 AM Opening Ceremony
Unlocking Potential: How Human- Centric Design Shape the Future of Work
Join us for a quick dive into how human- centric design isn't just a fancy buzzword, its our secret sauce for happier workplaces! Get ready...continue reading
Kendall Rynders
Kendall Rynders xperience Champion (Customer, User and Employ..
Fri, 30 Aug 08:30 AM - 09:00 AM Keynote
Keynote Sponsor
(TBA)
Fri, 30 Aug 09:00 AM - 09:30 AM Keynote
CX Maturity in an organization driving Proactive Experience Management, Leadership and Accountability
Lizette Akker
Lizette Akker Portfolio Head Community Engagement: CXSA
Fri, 30 Aug 09:30 AM - 10:00 AM
CX Maturity in an organization driving Proactive Experience Management, Leadership and Accountability
(TBA)
Fri, 30 Aug 10:00 AM - 10:15 AM Networking
Network Break
Fri, 30 Aug 10:15 AM - 10:45 AM Keynote
Leveraging Technology to enhance the organization fulfillment from a Customer Service and Customer Experience perspective
(TBA)
Grace Brown
Grace Brown Head of Customer Experience and Client Servic..
Fri, 30 Aug 10:45 AM - 11:15 AM
Leveraging Technology to enhance the organization fulfillment from a Customer Service and Customer Experience perspective
(TBA)
Arshaad Yousuph
Arshaad Yousuph Senior Consultant, Interact RDT
Fri, 30 Aug 11:15 AM - 12:15 PM Session
Power Hour Session
Fri, 30 Aug 12:15 PM - 01:30 PM Lunch
Lunch
Fri, 30 Aug 01:30 PM - 02:00 PM Keynote
Sponsor Keynote
(TBA)
Fri, 30 Aug 02:30 PM - 03:00 PM Keynote
The influence of CX on SMME's
(TBA)
Ilana Steyn
Ilana Steyn Managing Director at Company Partners (Pty) L..
Fri, 30 Aug 03:30 PM - 04:00 PM
The influence of CX on SMME's
(TBA)
Prashanthi Akaloo
Prashanthi Akaloo (tech and culture solutions consultant, innov..
Fri, 30 Aug 04:00 PM - 04:30 PM Keynote
How will AI influence businesses in the Future
(TBA)
Cathy Stadler
Cathy Stadler Founder at MACS Group Global marketing consul..
Fri, 30 Aug 04:30 PM - 05:00 PM
Discussions about the lessons of the Event
(TBA)
David Zimmerman
David Zimmerman Enterprise Account Executive at GlueUp
Fri, 30 Aug 05:00 PM - 05:00 PM Closing Ceremony
Event Closes

Visitor Ticket Price Buy Now

3500 ZARDelegatesDay 1 Pass Booking Registration fee: R 3 500.00 per Delegate (excl.VAT)
2500 ZARDelegatesDay 2 Pass Booking Registration fee: R 2 500.00 per Delegate (excl.VAT)
-25.98360527.961345

Venue Map & Directions

map of Chartwell Castle Events Venue, B&B & Restaurant
Chartwell Castle Events Venue, B&B & Restaurant

1 Hood Rd (Cnr. Watercombe), Chartwell West, Johannesburg, 2055, South Africa
South Africa

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