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The ITIL 4 Foundation Training, organized by the Academy of Applied Technology, is an online workshop designed to introduce candidates to the management of modern IT-enabled services using the world’s leading best practice framework, ITIL (Information Technology Infrastructure Library). This program aims to provide participants with an understanding of the
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common language and key concepts integral to IT service management, equipping them with the knowledge needed to improve their work and that of their organization through ITIL 4 guidance. The course will also cover the evolution of the ITIL framework, integrating new technologies and contemporary working methods, making it relevant for today's digital service environment.
Participants will gain insights into how modern IT and digital service organizations operate, the role of value streams in enhancing speed and efficiency, and the cultural or behavioral principles that guide work to benefit the broader organization. Key concepts of service management will be explored, including stakeholder and service consumer roles, the four dimensions of service management, guiding principles, and an overview of eight ITIL practices. This course is tailored for individuals at the beginning of their ITIL 4 journey or those looking to refresh their existing ITIL knowledge. It is also ideal for students preparing for the ITIL 4 Foundation certification, with recommended work experience in IT service support or delivery to maximize learning outcomes. Beyond the foundational training, Applied Technology Academy also offers advanced modules for a deeper exploration of the ITIL framework, including topics such as Digital and IT Strategy and High Velocity IT.
Participants will gain insights into how modern IT and digital service organizations operate, the role of value streams in enhancing speed and efficiency, and the cultural or behavioral principles that guide work to benefit the broader organization. Key concepts of service management will be explored, including stakeholder and service consumer roles, the four dimensions of service management, guiding principles, and an overview of eight ITIL practices. This course is tailored for individuals at the beginning of their ITIL 4 journey or those looking to refresh their existing ITIL knowledge. It is also ideal for students preparing for the ITIL 4 Foundation certification, with recommended work experience in IT service support or delivery to maximize learning outcomes. Beyond the foundational training, Applied Technology Academy also offers advanced modules for a deeper exploration of the ITIL framework, including topics such as Digital and IT Strategy and High Velocity IT.
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Timings09:00 AM-06:00 PM (expected)Not Verified | Entry FeesCheck Official Website |
Estimated Turnoutupto 100 Delegates | Official LinksWebsiteContacts
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EditionsAug 2025 InterestedFrequency Newly Listed | Report Error Claim this event |
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