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The 'Conflict Resolution De-escalation and Resilience Training - Online' is a comprehensive half-day workshop specifically designed for Reception and Front of House Staff. This training aims to equip participants with essential skills to handle difficult conversations with patients effectively. It emphasizes the importance of resilience and conflict resolution, providing attendees
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with various tools and techniques to manage conflicts in a professional environment.
During the training, participants will explore critical concepts such as understanding their personal conflict management styles, the relationship between resilience and conflict resolution, and recognizing the warning signs of frustration, anger, and impatience in themselves and others. The course will also cover four types of non-verbal communication and provide suggestions for dealing with challenging situations that staff may encounter. This workshop is organized by Essex EQUIP Ltd., which offers a wide range of non-clinical courses aimed at enhancing the skills of healthcare professionals.
During the training, participants will explore critical concepts such as understanding their personal conflict management styles, the relationship between resilience and conflict resolution, and recognizing the warning signs of frustration, anger, and impatience in themselves and others. The course will also cover four types of non-verbal communication and provide suggestions for dealing with challenging situations that staff may encounter. This workshop is organized by Essex EQUIP Ltd., which offers a wide range of non-clinical courses aimed at enhancing the skills of healthcare professionals.
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Timings09:00 AM-06:00 PM (expected)Not Verified | Entry FeesCheck Official Website |
Estimated Turnoutupto 100 Delegates Based on previous editions | Event TypeWorkshop |
EditionsJun 2025Frequency Not Available | Official LinksWebsiteContacts Report Error Claim this event |
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Essex EQUIP Ltd. UK23 Total Events |
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