Customer Service & Experience East

"Uniting for a Seamless Experience"
Amidst a landscape of mercurial technological trends and economic turbulence, service & experience leaders must remain focussed on the fundamentals of success; understanding customer needs, exceeding customer expectations, and doubling down on customer centricity. Only you can lead your organization to experience excellence through execution. Reuters Events: Customer Service & Experience East 2023 brings together senior leaders from the world’s most influential brands to shape service & .. continue reading experience as disciplines across industry lines. Arm yourself with the insights, metrics & strategies you need to rally your organization around CX and deliver a unified, frictionless experience. Confirmed speakers include:• Claire Bennett, Chief Customer Officer, IHG Hotels & Resorts • Chris Silcock, EVP & Chief Commercial Officer, Hilton • Shelia Anderson, Chief Information Officer, Aflac • Roger Putnam, COO & Head of US Customer Service, Prudential

Highlights

• Cross-Industry Collaboration
• Peer-to-Peer Networking
• Interactive Roundtables & Workshops
• Hear it from the top
• Research-Driven Content

Speakers

Speaker

Aarthi Murali

Chief Customer Experience Officer

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Speaker

George Turner

Chief Commercial & Technology Officer

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