eGain Solve

11 - 12 Oct 2022 New Date Reminder
MGM Grand, Las Vegas, USAGet Directions
AboutFollowers 2ExhibitorsSpeakers 2ReviewsTravel Deals

The Forrester CX Index is among the most trusted reports that evaluates CX performance at the brand and industry levels. This year, they evaluated 221 brands and 13 industries in the US alone. Did you know that CX in 11 of 13 industries fell? Why is this happening and how can you turn your initiative around? Hear from Rick Parrish, VP and Research Director at Forrester, and Ashu Roy, eGain CEO, at the Solve 22 Conference, being held at the MGM Grand Hotel in Las Vegas, October 11-12, 2022. This information-packed event will also feature presentations from our blue-chip clients, eGain domain experts, and other thought leaders not only about CX but also AX (agent experience) and BX (business experience) for a total experience (TX) innovation and transformation. Best of all, the event is free to attend, food and drinks included!


  • State of Agent Experience: Why Bother and How to Fix presented by Ashu Roy, CEO, eGain
  • CHATBOT FACTORY: Build and take away your own starter customer service chatbot in 2 hours
  • Client Innovation Showcase: Alight, A-dec, L.L Bean, Navy Federal Credit Union, NCAA, TECO, WEX


07:30 AM - 06:30 PM (Oct 11) (Business)
09:00 AM - 04:00 PM (Business)

Entry Fees

Free Ticket For Industry ProfessionalsView Details

Estimated Turnout

Based on previous editions

Category & Type

Business Services
IT & Technology


Oct 2022

Frequency One-time

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Schedule & Agenda

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Tue, 11 Oct 07:30 AM - 09:00 AM Registration
Registration + Breakfast
Tue, 11 Oct 10:00 AM - 11:00 AM Keynote
State of Agent Experience: Why Bother and How to Fix
Ashu Roy
Ashu Roy CEO
Tue, 11 Oct 11:30 AM - 01:00 PM Session
Client Innovation Showcase
Wed, 12 Oct 09:00 AM - 12:00 PM Workshop
eGain Solve Sessions
Choose from 3 Tracks or attend all 3!. Digital+Desktop, Knowledge+AI, Analystics

Visitor Ticket Price

Free Attendee

Venue Map & Directions

map of MGM Grand

3799 S Las Vegas Blvd, Las Vegas, NV 89109

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