What is your view of your customers’ journey? Does it integrate with your organization’s processes and systems? Do you have a static view of your .. Read more customers’ journey or is it dynamic? In this session, Quadrant Knowledge Solutions will share the key insights and findings from their research study on Customer Journey Mapping. Nicole Ostrander: in her current role as an Enterprise Solution Consultant at Signavio, Nicole provides guidance to companies who are looking to enhance their operational excellence and process improvement journey. She helps them to best identify the right fit to solve their pain points, and assists them with creating a best course of action in order to achieve their goals. Nicole has worked with numerous companies to build programs that support customer excellence that are sustainable, impactful, and deliver real value.
- Share your Experience