Join us for 'Using Technology to meet your Customer Needs' Virtual Event which will equip attendees with the knowledge to redesign their CX journey, .. Read more choose the best technology and transform the customer experience journey. Virtual Event: Using Technology to Meet Your Customer Needs Creating an integrated and seamless customer experience through innovation and technology Online | Wednesday 19 August 2020 | 9:00 - 11:20AM AEST. Local government is under growing pressure to deliver the same seamless and integrated customer experience as other government tiers and the private sector. The current economic climate due to the impact of COVID-19 is only increasing the pressure to adopt digital technologies, drive efficiencies and improve customer experience, along with budget restrictions due to limited revenue streams. Most LGAs are already on their digital transformation journey to improve customer experience, many have concentrated on customer facing touchpoints and processes, without fully integrating transactions into back and middle office and upgrading legacy systems. With the ever-increasing offer of new technology and decreasing associated costs, now is the time to rethink and redesign your customer experience journey to create an interconnected council. Join us as the Using Technology to meet your Customer Needs virtual eventÂ as we unpack this.
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