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02 Sep 2020Ended

Virtual TechXchange: Banking, Financial Services & Insurance

About 23Sessions 20SpeakersExhibitorsReviewsPhotos

Estimated Turnout

100 - 500
Delegates
Based on previous editions

Editions

02 Sep 2020

Frequency

Annual
Next edition likely in Sep 2021
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"The Future of Financial Services begins here"
The financial services sector is at the heart of digital innovation, with disruption taking place across the industry. In our post COVID-19 world, .. Read more financial institutions need to remain competitive by prioritizing the right mix of technology investments to support the evolution of remote interactions and ever-increasing customer expectations. Join us at the Virtual TechXchange: Banking, Financial Services & Insurance, while you work from home, to explore the key trends that will define the industry in the coming months. Hear from ISG experts and industry thought leaders as they discuss what future will look like and share examples of transformation happening in their own organizations.

Highlights

  • Learn how financial institutions drive greater value and ROI by adopting Machine Learning and AI
  • Drive innovation, cost efficiencies and improve productivity through the use of Automation
  • Identify gaps and opportunities in your digital transformation initiatives
Wed, 02 Sep
Session
I: ISG INSIGHTS: Driving Innovation Through Automation
Jeff Augustin
Jeff Augustin Partner, ISG
Wed, 02 Sep
Opening Ceremony
WELCOME & ISG PREDICTS: Guiding You Through the Storm
Owen Wheatley
Owen Wheatley Partner, ISG
Wed, 02 Sep
Session
INDUSTRY SPOTLIGHT PRESENTATION: Ethics in AI – Reputation, Privacy & Liability
James Bell
James Bell Head of AI and Machine Learning
Wed, 02 Sep
Session
ISG INSIGHTS: Turning Adversity into Advantage

Sandra Williams
Sandra Williams Partner, ISG
Wed, 02 Sep

INNOVATION LAB
Wed, 02 Sep
Session
Banking Financial Services Sessions
Wed, 02 Sep
Session
Insurance Breakout
Wed, 02 Sep
Session
BFS: PANEL: What Does the Future Hold for Contact Centers?
Sandra Williams
Sandra Williams Partner, ISG
Chris Dieckmann
Chris Dieckmann Vice President - Global Head of Customer Tran..
Wed, 02 Sep
Session
I: FIRESIDE CHAT
Wed, 02 Sep

BFS: FEATURED PRESENTATION
Wed, 02 Sep

I: PANEL: Overcoming the Challenges of Effectively Managing Contact Centers
Amanda Greiling
Amanda Greiling Head of Enterprise Customer Service, Guardian..
Lori Pon
Lori Pon Director, Claim Transformation and Claim Serv..
Wed, 02 Sep
Session
INNOVATION LAB
Wed, 02 Sep
Session
Banking Financial Services Breakout
Wed, 02 Sep
Session
Insurance Breakout
Wed, 02 Sep
Session
BFS: ISG INSIGHTS: Evolving Automation Across The Financial Services Landscape
Jay Woldar
Jay Woldar Director, ISG
Frederick Kauber
Frederick Kauber Managing Director
Wed, 02 Sep
Session
BFS: PANEL: Dynamic Trends in Automation for Financial Services Firms
Jeffrey Bray
Jeffrey Bray EVP - Technology & Operations, Seacoast Bank
Marc Morrison
Marc Morrison Vice President, Head of Automation Enablement..
Wed, 02 Sep
Session
I: FEATURED PRESENTATION
Wed, 02 Sep
Session
BFS: FEATURED PRESENTATION
Wed, 02 Sep
Session
I: PANEL: Reinventing the Insurer Through Automation
Sean Nicolello
Sean Nicolello AVP - Intelligent Automation, MetLife
Ray Shehata
Ray Shehata Director
Wed, 02 Sep
Session
ISG INSIGHTS: How Much Value Is My Transformation Program Really Delivering?
Prashant Kelker
Prashant Kelker Partner, ISG
Wed, 02 Sep
Session
FEATURED PRESENTATION: The Changing World of Financial Services – The importance of talent, insight, efficacy and agility
Jim Gahagan
Jim Gahagan Global Leader, Financial Services Industry Ma..
Wed, 02 Sep
Session
INDUSTRY SPOTLIGHT PRESENTATION: Building a Customer First Problem Solving Strategy via Innovation, Technology, & Partnership
Justin Gress
Justin Gress Director of Strategic Operations-North Americ..
Wed, 02 Sep
Session
FINAL THOUGHTS: Turning Notes into Actions
Owen Wheatley
Owen Wheatley Partner, ISG
Speaker
Owen Wheatley

Owen Wheatley

Partner, ISG
Speaker
Jeff Augustin

Jeff Augustin

Partner, ISG
Speaker
Jeffrey Bray

Jeffrey Bray

EVP - Technology & Operations, Seacoast Bank
Speaker
Amanda Greiling

Amanda Greiling

Head of Enterprise Customer Service, Guardian Life
Visitor/General
Free Virtual Enterprise Ticket
250 USD Service and Technology Provider
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Dale Reed

Dale Reed

Assistant Vice President at MSID

Chicago, United States
Karen L Healy

Karen L Healy

Global Leader, ISG Events at Information Services Group

New Canaan, United States
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