In addition to Poonam's role as Head of IT Service Management at Essentra, she was a finalist for Women in IT Transformation Leader of the Year 2020. .. Read more Lawford Knight is a training, eLearning, communications and change consultancy. We specialise in communicating with and training users for large scale systems implementations including MS Dynamics CRM. In addition to our training services, we build and implement powerful onboarding systems to easily and efficiently bring new starters into your company. We offer full L&D capabilities including the design and delivery of classroom, virtual classroom, e-learning and one to one coaching sessions. As an IT Service Management professional with nearly 15 years of practical experience, Farah is highly regarded for her ability to contribute to team effectiveness and apply methodical approaches to solving critical business challenges within organizations and driving large scale Enterprise Service Management transformations.
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