IDC Customer Success - Nordic

Customer Success is a tangible CX application and use case that can provide more immediate and measurable business outcomes and is fast becoming a .. Read more necessity for B2B manufacturing and services companies. Increasingly product-oriented vendors are 'servitizing' their business models, moving from physical to digital, and from one-off payments to ongoing subscription business models. Service models are more vulnerable to churn than traditional product sales models and require a higher degree of ongoing customer satisfaction. Customer Success is a pioneering method of ensuring continued ongoing cashflow from clients, customer loyalty and advocacy, and long-term customer value. The IDC European Digital Industry Forums will be run on an all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world. We will guide you for a great time & a lot of exiting digital touch points. Our keynotes experts will answer questions, propose provoking online polls, take part in the chat and comment on what is happening.