The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue .. Read more when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers. Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide. In these unprecedented times organisations are, more than ever, needing to adapt and indeed reinvent their relationships with customers. This stream will look at how organisations are successfully addressing their CX strategies to meet customer needs. Our customers’ behaviour has changed more rapidly during 2020 than at any other similar period, and those changes are continuing as we emerge into the so called ‘new normal’. This stream will highlight how the pandemic has acted as a catalyst for change.
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