Managing Complaints to Achieve Better Results

Complaints are the canary in the coal mine. They help identify potential compliance deficiencies and legal violations that . They help identify .. Read more potential compliance deficiencies and legal violations that could cost the financial institutions hundreds of thousands of dollars in civil monetary penalties, fines and restitution. Learn about complaint trends, the importance of managing consumer complaints, crafting a complaint resolution process that is all encompassing, and best practices to strengthen your complaint program.