Building Great â€œWhat-Ifâ€ Models and the Resulting Analyses for the CEO In this session, we’ll discuss a new method for using your .. Read more Erlang C, Erlang A, and Erlang X calculations to build an unbeatably accurate contact center model. We’ll then take that model out for a spin, and lay out analyses that will answer questions for your execs like: What happened? What will I forecast to happen? How are my team and my system performing?
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