10times
20 Oct 2020Ended

Building Great "What-If" - Models and the Resulting Analyses for the CEO

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upto 100
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Based on previous editions

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20 Oct 2020

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Building Great “What-If” Models and the Resulting Analyses for the CEO In this session, we’ll discuss a new method for using your .. Read more Erlang C, Erlang A, and Erlang X calculations to build an unbeatably accurate contact center model. We’ll then take that model out for a spin, and lay out analyses that will answer questions for your execs like: What happened? What will I forecast to happen? How are my team and my system performing?

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