WEBINAR: Customer Insights Predictions

Forrester has solid data that shows that insights-driven firms outperform their peers, and our year-on-year data shows that advanced firms are .. Read more widening the gap even further. If 2020 has taught us anything, it’s that change is inevitable and that customer insights (CI) leaders must constantly evolve their techniques, their technology, and their organizations. Join our webinar to see how we predict the pursuit of customer insights will evolve in 2021.