New Trends and Permanent Shifts in Customer Experience

At our upcoming Experience Acquia event, we’ll show you what our 2020 Customer Experience Report has unearthed. There’s never been a year like .. Read more this one. Organizations around the world ground to a halt, changed course completely, and invested heavily in their digital presence. But this isn’t just some trend that’ll go away once we get “back to normal.” As the majority of customer experiences have moved online, these new strategies, and the insights they generate, are here to stay. At our upcoming Experience Acquia event, we’ll show you what our 2020 Customer Experience Report has unearthed, share what these trends mean for 2021, and hear industry leaders like Aqif Hassen, Head of Digital Strategy & Operations at AMD, discuss what their brands have done to stay relevant in a constantly-changing marketplace. At our upcoming Experience Acquia event, we’ll show you what our 2020 Customer Experience Report has unearthed, share what these trends mean for 2021, and hear industry leaders like.