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The recent COVID-19 pandemic resulted in immense change, expeditious innovation, dramatic shifts in policies and practice, and an outpouring of care and compassion for students. This year’s conference will highlight exemplary strategies and practices that higher education institutions employed during the COVID-19 pandemic. From deploying unique teaching methods and virtual support services to leveraging social media and ensuring that students had access to the materials needed to be successful, higher education professionals exhibited resilience, grit and innovation during a very challenging time.