It will feature skillset-building opportunities for anyone who is customer facing in his or her daily role, who influences the customer’s .. Read more experience, or who is interested in learning about the changing customer dynamic. From simple, actionable steps to client loyalty to big-picture discussions on how technology is changing customer expectations, this series is sure to provide insurance professionals with the tools and knowledge they need to be successful in understanding the changing customer dynamic. All registered attendees have access to the on-demand recordings for up to one year. This session will provide an overall economic outlook of the property/casualty insurance industry. If you would like to get control of your email “beast,” you should attend this program led by Randy Dean, author of the Amazon bestseller “Taming the Email Beast.” Randy shares strategies for effective email management, organization, and prioritization that have helped thousands of business professionals regain control and sanity with their email activities Enhance your email productivity and efficiency with today by walking away with immediately usable tips and techniques. Customer experience is an organizational journey that begins with “flipping the lens” from the traditional inside-out, customer-service driven focus to an outside-in, empathy-driven customer experience focus. Join this session to understand the eight critical areas to address in your customer experience transformation.
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