Learn how financial firms are using artificial intelligence, analytics, and automation to bolster digital engagement success. More than half of ..
customers use digital channels to engage with companies–and that figure continues to climb. Whether it’s webchat, SMS, Facebook Messenger, or self-service knowledge bases, new methods of connecting businesses with their customers are often quicker and more efficient than a voice interaction. As these digital channels become common, differentiators are vital to keeping a competitive edge. When does it make sense to have a live, face-to-face video or voice discussion, and when are digital channels the way to go? And, how is digital engagement affecting revenue, costs, and customer ratings?.
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