Additional empathy is required on top of solving the customer’s issues as quickly as possible. But how are companies doing more than simply .. Read more providing a bigger smile? And how are they rethinking self-service to deliver care and kindness, as well?. Join us for a thought-provoking discussion with innovator and influencer Paul Greenberg, President of The 56 Group. We’ll explore his theories on the greater need for customer empathy and how connected workflow technologies can help companies deliver the more efficient types of engagement customers value most. Empathy-focused companies are exceeding customer care expectations in the midst of crisis. Attend this webinar to find out how your organization can deliver kinder, more valuable, customer experiences.
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