17 Sep 2020Ended

Communication Power Moves: Part II of Working with Difficult Clients


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17 Sep 2020


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When a situation becomes escalated, it is common for us to freeze, fight back, or retreat from the situation. However, while providing services to .. Read more individuals, we need to use our environment and communication skills to find and maintain safety. In Keep Calm & Carry On: Working with Difficult Clients, we identified underlying causality to a person or situation to become escalated and develop skills to empathize and be with the person. In this second installment, we will build upon those skills while exploring different communication techniques to keep ourselves and clients calm through the escalated situation. Using crisis intervention prevention models, we will identify skills to make sure our encounters with clients are safe, healthy, and productive. Furthermore, we will discuss some necessary therapeutic skills to deploy when dealing with escalation by reconceptualizing the capabilities of verbal judo.

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