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08 Oct 2020  • 

Web Briefing: Measuring & Improving Consumer Experience, Consumer Engagement & Consumer Performance A Best Practice Approach

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upto 100
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08 Oct 2020

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Newly Listed
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A 32-week program designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence. .. Read more The program, based on the seven-component OPEN MINDS executive blueprint, combines a series of 35 live educational web briefings with online technical assistance and a suite of on-demand resources. Excellent service isn’t just about being efficient or effective, you must also pay attention to the consumers’ engagement and experience with your organization. And how do you measure and benchmark your service delivery? What do you do when you discover you’re not hitting the mark?. Join us for this web briefing to get a framework for best practices in establishing service standards in both virtual and in-person milieus. Learn how to get adoption of service standards, develop key performance measures, and monitor for sustained outcomes.

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