Effective Complaints Handling in Housing

You will hear strategies on adding value through your repairs and maintenance teams, and Regenda Group will share their approach to dealing with .. Read more complaints about anti-social behaviour. We will also have the opportunity to hear innovative best practice from outside the social housing sector from award-winning complaints team leader, Sally Ainsworth, from United Utilities. Sally will share their proactive approach to complaint handling and how they have improved resolution times and reduced complaints.