30 Mar 2021 • 

Effective Complaints Handling in Housing


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Estimated Turnout

upto 100


Mar 2021


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You will hear strategies on adding value through your repairs and maintenance teams, and Regenda Group will share their approach to dealing with .. Read more complaints about anti-social behaviour. We will also have the opportunity to hear innovative best practice from outside the social housing sector from award-winning complaints team leader, Sally Ainsworth, from United Utilities. Sally will share their proactive approach to complaint handling and how they have improved resolution times and reduced complaints.

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