Local government is where there is vast opportunity for technology to really transform outcomes for citizens. A well-rehearsed narrative for local .. Read more government is that it is increasingly fragmented and hard to navigate. While this can be true, local government is unique in the number of lines of business it operates - from zoo licenses to local planning to waste collection. Managing demand and rising expectations at a continued time of financial constraints is no easy feat and, as such, councils are embracing digital technology as an enabler to do things differently and to deliver more efficient, improved services. The pandemic has also been a catalyst of digital change for nearly every local authority – from mass remote working to how services are delivered.
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