Providing a superior customer experience is top of mind for business leaders across every industry. In our 2019 global customer insights survey, The .. Read more good, the bad, the ugly, we asked customers, employees, and business leaders about the key trends in customer service today. Mike Asebrook is a Product Marketing Director for Pega’s Customer Service solution, enabling the vision and go-to-market strategy. Before joining Pega, Mike was Director of Product Marketing at Genesys for their SMB Cloud Contact Center solution, and worked at a variety of senior-level Product Marketing and Technical Product Management roles at Cisco (Videoscape), Volicon (now Verizon Digital Media Services) and Avid Technology. Ben Barton is a dynamic thought leader in the Customer Service Industry. Over the course of a 20 year career Ben has run large, complex customer engagement centers and has been a trusted advisor and consultant for many global organizations. Pega is the leader in cloud software for customer engagement and operational excellence.
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