IDC examines consumer markets by devices, applications, networks, and services to provide complete solutions for succeeding in these expanding .. Read more markets. On the road to the next normal, utilities continue to reinvent their business models and increase business resilience. Now more than ever, they are prioritizing digital transformation projects that innovate business processes and make them more efficient and reliable. IDC’s surveys demonstrate that utilities are planning to increase investment in business automation across all core areas, from customers to asset operations, enterprise processes, workforce transformation and IT operations. Workflow automation, RPA, IPA, AI-powered case and decision management can unleash benefits at scale: efficiency, quality, worker effectiveness, performance visibility and management, service innovation, auditability and risk management. Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.
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