17 Sep 2020Ended

Successfully Managing Customer Engagement During a Digital Banking Conversion


Estimated Turnout

upto 100
Based on previous editions


17 Sep 2020


Not Available
Claim event to edit details

Adopting digital banking processes is now more than a cost-cutting initiative, it’s about building a resilient, innovative business. Implementing a .. Read more proactive communication strategy for a digital banking conversion supports a quality customer experience as well as bottom-line growth. Terri Panhans is the Vice President, Contact Center Solutions for Harland Clarke. She manages all aspects of the contact center solutions programs that are supported by Harland Clarke. Terri earned her bachelor’s degree in Business Administration from Texas A&M University in 1982. Barry Mokate is an Engagement Manager with Harland Clarke’s Conversion CX team. In this role, Barry leads a team in developing, implementing, and executing complex bank conversion projects.

  • Share your Experience
  • Organizer
Logo Follow Company

Consumer Bankers Association

USA 35 Total Events / 9 Upcoming Events

More Events From The Organizer