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17 Sep 2020Ended

Successfully Managing Customer Engagement During a Digital Banking Conversion

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upto 100
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Based on previous editions

Editions

17 Sep 2020

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Not Available
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Adopting digital banking processes is now more than a cost-cutting initiative, it’s about building a resilient, innovative business. Implementing a .. Read more proactive communication strategy for a digital banking conversion supports a quality customer experience as well as bottom-line growth. Terri Panhans is the Vice President, Contact Center Solutions for Harland Clarke. She manages all aspects of the contact center solutions programs that are supported by Harland Clarke. Terri earned her bachelor’s degree in Business Administration from Texas A&M University in 1982. Barry Mokate is an Engagement Manager with Harland Clarke’s Conversion CX team. In this role, Barry leads a team in developing, implementing, and executing complex bank conversion projects.

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