13 Jul 2021Ended

How do we put customers at the heart of business and government decisions post COVID


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upto 100
Based on previous editions


Jul 2021


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Katy has led culture change programmes, reputation strategy, development of climate change strategy and digitisation of customer service and retail .. Read more channels, including contactless and mobile ticketing. has also represented the bus and rail industry at conferences and events including parliamentary select committees and Conservative party conferences, as well as chairing industry wide committees on diversity. Prior to Go-Ahead, Katy worked across a variety of financial and professional service firms including IG Group, VTB, Kroll and LCP, leading change programmes to deliver growth.

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Kingston University

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