Call centers and departments responsible for receiving customer calls are feeling the increasingly numbers of fraud attempt and have even been the ..
victims of fraud through social engineering and other types of fraud threats. The goal of a financial institution is to ensure the customer has a positive experience; however, the fraudsters make it difficult by taking additional unnecessary time in attempting to overtake the call and socially engineer the customer service representative into breaking the rules, initiating an unauthorized transaction or surrendering sensitive information. This compliance webinar will take attendees through leading business practices for identifying red flags for personnel taking calls to quickly identify a possible fraudster, how to handle fraud situations and how to map out your different call paths to ensure that the organizational structure is in place that also quickly identifies out of ordinary calls and/or requests. This compliance webinar is a great session for training your front-line staff, customer call centers and/or any department that receives high volumes of customer inquiries. Help your staff stay ahead and learn about the most pressing risk management best business practices associated with payments, fraud, BSA/AML, cybersecurity & more. Secura Risk Management is a boutique consulting firm and membership organization that works closely with financial institutions to safely change with growing technology and regulatory requirements.