Discover the Stress Doc’s New KISS (Keep It Short & Smart) and Memorable MISS (Make It Sassy & Surprising) and other attention-grabbing, .. Read more listening & questioning (CPRS), and affirming yet trust-building tools. More than ever, it’s not what you say but how you say it in a manner that directs and engages, if not captivates. And can you do this without always playing the authority trump card? Do you exercise the Triple “A” of Personal & Organizational Responsibility: Authority, Autonomy & Accountability? And in a diverse workplace, do you create Accessibility? Learn how to: grab attention, listen actively-reflectively and ask “good questions,” and set vital boundaries with affirming yet trust-building tools. And finally, discover why self-effacing, healing humor combined with shared stories is great way to reduce status differential and create an inclusive-intimate bond.
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