Working with Different Personalities

Working with difficult people can cause us a certain level of stress and frustration. The fact is, we cannot avoid them and neither can we change .. Read more their behaviour. The best way to go about this then is to learn how to work effectively with them.This course aims to equip you with the right attitude and the relevant skills and techniques to handle different types of difficult people; so that relationship can be improved and work can get done more effectively.After the workshop, you will be able to:- recognise your instinctive response to people who are difficult and why you will respond in that manner- learn about different working behavioural styles of people, what is important for each of them and what happens if their intents are not met- identify the different categories of difficult people and their characteristics- practice techniques and strategies to handle each category of difficult people- improve communication for dealing with different types of difficult people

Highlights

• Understand the 2 dimensions that affect how people behave that may be different from others.
• Gain ways to get feedback about yourself and what you can do if you find yourself becoming difficult
• Learn to exercise awareness of your own behaviour to ensure more harmonious working relationships.