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20 May 2021Ended

The Importance of Knowledge Management in Contact Centre Transformation

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Estimated Turnout

upto 100
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Based on previous editions

Editions

May 2021

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Not Available
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Join TTEC & KMS Lighthouse in this exclusive webinar on Thursday 20th May at 2pm BST, featuring guest speaker Burgoyne Hughes,. Join TTEC & KMS .. Read more Lighthouse in this exclusive webinar on Thursday 20th May at 2pm BST, featuring guest speaker Burgoyne Hughes, Senior Manager of Call Centre Operations for GE Healthcare. Burg will explore The Importance of Knowledge Management in Contact Centre Transformation. Discover how happy employees help create happy customers! Knowledge Management is critical to the heart of the contact centre and empowers your employees to deliver amazing customer experiences. Imagine if you could build a culture that creates brand advocates and long-term customer value!. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.

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