ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately 2-5 times more efficient .. Read more while operating costs are 20%-40% lower than peer organizations. Whether you are in the early stages of operations or have an established service delivery model primed for growth, there are key levers you can adjust for immediate and long-term improvements. ScottMadden’s Courtney Jackson and Patricia Ferris will introduce a proven framework to help you determine if your operations are aligned with leading practices, and if not, how to get there. Entertainment company embraces service management technologies to advance overall customer experience and launches skill and competency study to identify knowledge gaps, improve clarity of roles and responsibilities, and identify training opportunities. APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement.
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