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16 Mar 2021Ended

Managing the Fear: Leveraging Emotional Intelligence to Help Fearful Clients Manage Crises

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Estimated Turnout

upto 100
Delegates
Based on previous editions

Editions

Mar 2021

Frequency

Not Available
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Effectively navigating a client through a difficult event requires more than just a firm understanding of crisis and threat management skills. .. Read more Content knowledge is required, but not always sufficient. Beyond having content expertise, crisis and threat managers must also know how to emotionally engage and direct their clients so their crisis expertise can fully be utilized. How the crisis or threat manager handles those emotions, within themselves and within their clients, can make the difference between an effective or ineffective case outcome. Through case studies and video material, this session provides practical guidelines for understanding client emotional reactions, including how to effectively engage, understand and redirect non-productive emotional reactions toward productive collaboration and case resolution. Completion of this webinar is eligible for 1 CPE credit. CPE credits for ASIS-sponsored webinars will be updated in your user profile within 48 hours of completion.

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