03 Feb 2021Ended

Designing a Customer Experience Tech Stack that Moves Business Forward


Estimated Turnout

100 - 500
Based on previous editions


Feb 2021


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As businesses adapt to the new reality brought on by the pandemic, meeting and exceeding customer expectations becomes even more critical. .. Read more Organizations undergoing customer-first digital transformations are well positioned to emerge prepared for the future. In this session, we will share our experiences and what AWS and Freshworks has learned, along with other real-world examples of how other companies are using Bots and Machine Learning to sustain high standards for first-contact resolution.

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SE at Mothersonsumi infotech and designs limited

Noida, India
Kamlesh Patel

Kamlesh Patel

President at Uash Collections

Freehold Township, United States
Sophia (Yuedan) Lu

Sophia (Yuedan) Lu

Investor at Luen Thai Group

Hong Kong
Gregory Johnson

Gregory Johnson

Technology/Electronics eCommerce at TECBOMO LLC

Waldorf, United States
Shola Taylor

Shola Taylor

Coordinator at African Telecom Think Tank

London, United Kingdom
Bapi Das

Bapi Das

Asst. Team Lead at Cliford Chance

Gurgaon, India
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