Designing a Customer Experience Tech Stack that Moves Business Forward

As businesses adapt to the new reality brought on by the pandemic, meeting and exceeding customer expectations becomes even more critical. .. Read more Organizations undergoing customer-first digital transformations are well positioned to emerge prepared for the future. In this session, we will share our experiences and what AWS and Freshworks has learned, along with other real-world examples of how other companies are using Bots and Machine Learning to sustain high standards for first-contact resolution.