When visiting the Disney Parks, people don’t notice the finely timed and choreographed process machine that makes the experience magical. People .. Read more think of Walt Disney World as a magical place. What they don’t notice, because it is intentionally hidden, is the finely timed and choreographed process machine that makes the experience magical. You might think that a creative person like Walt Disney would have disdained process. Process plussing is where the real magic happens, and organizations gain their customer service edge. To the customer, the experience appears as if by magic. But behind the scenes, it is a meticulously planned process that makes the magic.
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