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24 Jun 2021 • 

The Total Economic Impact of Salesforce Experience Cloud Featuring Forrester Consulting

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upto 100
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Based on previous editions

Editions

Jun 2021
+1 more edition

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Quarterly
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How do businesses measure the return on investment in digital customer experiences? Salesforce commissioned Forrester Consulting to quantify the .. Read more financial impact of deploying CRM-connected digital experiences with Salesforce Experience Cloud. Based on customer interviews, the report uncovers how companies drive incremental revenue, reduce costs via automation, and consolidate outdated systems to drive an average 342% ROI with Salesforce Experience Cloud. You’ll also learn how to use a framework to evaluate the potential financial impact of Salesforce Experience Cloud for your own organization. The full framework will be available in a commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Salesforce and published in March 2021.

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